You can contact us online by going to our website homepage and clicking the Start an Online Consultation button, by app or by phone. See more information by clicking here
All appointments will now be by telephone or video, in the first instance.
Please do not attend the practice unless this has been specifically requested by a clinician. If you are advised to attend, please only attend at the given time (not any earlier) so that strict social distancing can be maintained. You may be requested to drive-through if you have a car, or be seen in our external hub.
Please ring the front doorbell and await further instruction. We will ask all patients to routinely wear a face covering.
Please click on the below pictures for instructions of how to make a face covering.
Do you need help or advice. Please follow the link which will take you to the new mental health service Hub of Hope.
Coronavirus (COVID-19)- Information in Your Language
Further to recent changes in the Government and NHS official guidance on COVID-19, Doctors of the World UK have been updating its translated guidance in 60 languages. The updated version includes changes in social distancing rules and the new symptom of coronavirus. Please note the guidance is valid across the UK. You can find these resources on https://www.doctorsoftheworld.org.uk/coronavirus-information/
Very useful posters are available in your preferred language, covering overview, self-care & prevention as well as myth busters: https://covid19graphics.info/
Coronavirus (COVID-19)- Self-Isolate When Alerted
Coronavirus (COVID-19)- Got Symptoms? Get Tested
Coronavirus (COVID-19)- Stay Home - Stay Safe - Save Lives
The NHS is under tremendous pressure, many lives are at stake. To stop spreading, please follow the advice, everyone needs to observe social distancing. STAY HOME, STAY SAFE, SAVE LIVES, if we are to have any chance.
Please read the official gov.uk guidance of how to do this: https:tinyurl.com/marketstsocialdistancing
Coronavirus (COVID-19)- Change to Appointments
To support efforts to minimise the spread of the Coronavirus, we are taking extra precautions to avoid any unnecessary potential exposure, to our patients and staff. We will contact you before your appointment to see if you really need to come into the practice at all and where possible will try to meet your needs in other ways than a face to face appointment. Please help us to help you, by telling our admin team your symptoms and reason for your appointment. Click here for more information
Coronavirus (COVID-19) - Stay at home if you have coronavirus symptoms
If you have ANY of the symptoms:
- a new continuous cough
- a high temperature
- a loss of or change in your normal sense of taste or smell
you must self-isolate, even if you have only one of these.
Apply to get tested by clicking here or visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
- If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.
- If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
- For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.
- This guidance is being updated frequently. Definitive rules can be found here about going into isolation and also here regarding ending isolation.
- Some worked examples can be found here.
Unless you are seriously unwell, you do not need to contact any medical services. You do not need to contact either your GP or 111 just to let them know you are self-isolating.
If you do feel you are seriously unwell, you must use the 111 Coronavirus service BEFORE calling the surgery. If you call for an appointment without having done this and followed all their advice, our reception team will advise you only to call back once you have done this.
If you are not sure, you can use the 111 Coronavirus service to find out more. We do NOT have access to testing for the virus.
Do not come to the GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Read 111 advice about staying at home.
Coronavirus (COVID-19) - Self-isolation/Social Distancing/Shielding
If you are required to self-isolate, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).
Self isolation: This is NOT OPTIONAL, and applies to EVERYONE suspected or confirmed to have the virus, as above. NO EXCEPTIONS. Neither you nor anyone in your household are allowed to leave the property, not even to exercise or go to the shops for food. If you are running low on supplies you must arrange for a home delivery or ask a friend or neighbour to get them for you. See here for further information
If you have a temperature, even if you think you have it for another reason (e.g. tonsillitis), you must still completely self-isolate, it is not discretionary.
Shielding is a measure to protect vulnerable patients, initially for 12 weeks. Those patients will have been sent a letter directly from NHS England. See here for further information
Social distancing: Please note that this applies to EVERYONE who is not in self isolation or shielding.
- Avoid contact with anyone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home, where possible. Your employer should support you to do this.
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces
where people gather together.
- Avoid gatherings with friends and family. Keep in touch using remote technology such as
phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
Further letters to other vulnerable patients will be following, once more guidance is released.
Coronavirus (COVID-19) - Support for those affected/Sick Pay/Medical Certificates
To support people affected by COVID-19, various new measures have been introduced including:
- eligibility for Statutory Sick Pay from day 1
- no requirement for a GP MED3 to evidence self-isolation where this has been recommended, and
- measures for those applying for Universal Credit who have been advised to self-isolate.
Please see here for further information.
We will NOT be able to provide medical certificates in these situations, please direct your employers to this link if there is any doubt.
If you know you need to self isolate due to the current COVID19 outbreak and your employer has requested a note, please follow this link and NHS111 will provide the necessary certification. If the service is busy please keep trying. https://111.nhs.uk/isolation-note/
Coronavirus (COVID-19) - Letters regarding cancellation of travel plans and working from home
We are not able to give advice about working from home (see here) or issue letters supporting cancellation of travel plans (see here). Please do not call or use Online Consult regarding these questions.
Coronavirus (COVID-19) - What can you do to reduce your risk?
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
Visit NHS 111 for more information about how it spreads and how to avoid infection
Coronavirus (COVID-19) - Pharmacy Home Deliveries/Repeat Medications
We do not have any influence or powers over pharmacies and cannot endorse or advise on any particular pharmacy that offer a home delivery service.
To find out if your chosen pharmacy offers home deliveries please contact them directly and you are welcome to select another pharmacy to dispense your medication, again contact them directly to arrange this.
Pharmacies have reported they are receiving an increase in the number of requests for delivery of medicines due to the COVID-19 pandemic. They have asked for patients to only request delivery of medications, if they have no other option, which will help ensure they have the ability to deliver tho those who are most in need.
Please only order medication if it is necessary. Avoid ordering extra months of medication just to stockpile.
Coronavirus (COVID-19) - "Rescue Packs" for patients with pre-existing respiratory conditions
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). http://www.hscboard.hscni.net/coronavirus-covid-19-rescue-packs/
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Coronavirus (COVID-19) - What exactly is Social Distancing?
SANEline is the UK’s only national out-of-hours specialist helpline. Open daily from 4.30pm to 10.30pm on 0300 304 7000.
(Site updated 14/01/2021)