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Online Services

Did you know, you could save time by starting an online consultation with the GP by visiting our website?  Someone will get back to you by the end of the next working day/tomorrow and you might not even have to come into the surgery. You can do it anytime, anywhere, even on your mobile, 

Start an online consultation now by clicking this link

NHS App - The new, simple and secure way to access a range of NHS services on your smartphone or tablet

NHS App

The NHS App has been developed by the NHS in England. It is a new way for patients to connect to the practice and other NHS services, allowing them to:

  • check their symptoms using the health A-Z from the NHS website
  • find out what to do when they need help urgently, using NHS 111 online
  • book and manage appointments at your GP practice
  • order repeat prescriptions for collection at your practice or a pharmacy they have already nominated
  • securely view their GP medical record
  • register to be an organ donor
  • choose how the NHS uses their data

The NHS App is available to download now. 

Search NHS App on the App Store or Google Play

For more information, please contact reception and we will help you sign-up.You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

If you have a regular medication (within the last 2 months) that is not on repeat, please start a consultation online, by clicking this link to request this. 

The way in which you order repeat medications has changed for safety and compliance reasons. 

When you click "order a repeat" you will be taken through the NHS App Facility. Please follow the instructions if you are not already registered and on activation, you will see your current repeat medications listed. 

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say

OnlineTriage

You can contact us online by going to our website homepage and clicking the Start an Online Consultation button, by app or by phone. See more information by clicking here

                                   

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Coronavirus (COVID-19)- Change to Appointments 

To support efforts to minimise the spread of the Coronavirus, we are taking extra precautions to avoid any unnecessary potential exposure, to our patients and staff. We will contact you before your appointment to see if you really need to come into the practice at all and where possible will try to meet your needs in other ways than a face to face appointment.  Please help us to help you, by telling our admin team your symptoms and reason for your appointment. Click here for more information


Coronavirus (COVID-19)- Self-Isolate When Alerted

Self-Isolate

Coronavirus (COVID-19) - Self-isolation/Social Distancing/Shielding

If you are required to self-isolate, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).

Self isolation: This is NOT OPTIONAL, and applies to EVERYONE suspected or confirmed to have the virus, as above. NO EXCEPTIONS. Neither you nor anyone in your household are allowed to leave the property, not even to exercise or go to the shops for food. If you are running low on supplies you must arrange for a home delivery or ask a friend or neighbour to get them for you. See here for further information

If you have a temperature, even if you think you have it for another reason (e.g. tonsillitis), you must still completely self-isolate, it is not discretionary.

Shielding is a measure to protect vulnerable patients, initially for 12 weeks. Those patients will have been sent a letter directly from NHS England. See here for further information

Social distancing: Please note that this applies to EVERYONE who is not in self isolation or shielding.

  1. Avoid contact with anyone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
  2. Avoid non-essential use of public transport when possible
  3. Work from home, where possible. Your employer should support you to do this.
  4. Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces
    where people gather together.
  5. Avoid gatherings with friends and family. Keep in touch using remote technology such as
    phone, internet, and social media
  6. Use telephone or online services to contact your GP or other essential services

Coronavirus (COVID-19)- Got Symptoms? Get Tested

COVIDSymptoms


Coronavirus (COVID-19) - Stay at home if you have coronavirus symptoms

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If you have ANY of the symptoms:

  • a new continuous cough
  • a high temperature
  • a loss of or change in your normal sense of taste or smell

you must self-isolate, even if you have only one of these.

Apply to get tested by clicking here or visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

  • If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. 
  • If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. 
  • For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.
  • This guidance is being updated frequently. Definitive rules can be found here about going into isolation and also here regarding ending isolation.
  • Some worked examples can be found here.

Unless you are seriously unwell, you do not need to contact any medical services. You do not need to contact either your GP or 111 just to let them know you are self-isolating.

If you do feel you are seriously unwell, you must use the 111 Coronavirus service BEFORE calling the surgery. If you call for an appointment without having done this and followed all their advice, our reception team will advise you only to call back once you have done this.

If you are not sure, you can use the 111 Coronavirus service to find out more. We do NOT have access to testing for the virus.

Do not come to the GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Read 111 advice about staying at home.


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Coronavirus (COVID-19) - What can you do to reduce your risk?

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DO

  • wash your hands with soap and water often – do this for at least 20 seconds  
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

DON'T

  • do not touch your eyes, nose or mouth if your hands are not clean

Visit NHS 111 for more information about how it spreads and how to avoid infection


Coronavirus (COVID-19) - Pharmacy Home Deliveries/Repeat Medications

We do not have any influence or powers over pharmacies and cannot endorse or advise on any particular pharmacy that offer a home delivery service.

To find out if your chosen pharmacy offers home deliveries please contact them directly and you are welcome to select another pharmacy to dispense your medication, again contact them directly to arrange this.

ThinkPharmacies have reported they are receiving an increase in the number of requests for delivery of medicines due to the COVID-19 pandemic. They have asked for patients to only request delivery of medications, if they have no other option, which will help ensure they have the ability to deliver tho those who are most in need.

Please only order medication if it is necessary. Avoid ordering extra months of medication just to stockpile.    


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SANEline is the UK’s only national out-of-hours specialist  helpline. Open daily from 4.30pm to 10.30pm on 0300 304 7000.

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(Site updated 26/03/2021)

Contact Details

Market Street Medical Practice

Contact Telephone

0161 371 6188
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