Urgent Notice from Market Street Medical Practice
Due to a member of staff testing positive there will be a delay with our services. We are trying to keep the surgery running as normal as possible, and we have some staff working remotely. Please do not attend the surgery unless advised to do so by a member of our team, We appreciate your help and support throughout this difficult time.
NHS - Still Here for You
If you need medical help, the NHS is still here for you. You can contact us online by going to our website homepage and clicking the; Start an Online Consultation button, by app or by phone.
- If you need urgent medical help, use the NHS 111 online service.
- If you cannot get help online, call 111.
- If it’s a serious or life-threatening emergency, call 999.
- If you are told to go to hospital it is important that you go to hospital.
Your 1st Appointment will be triaged and will be a telephone call or a video call.
Please do not attend the practice unless this has been specifically requested by a clinician. If you are advised to attend, please only attend at the given time (not any earlier) so that strict social distancing can be maintained. You may be requested to drive-through if you have a car, or be seen in our external hub. .
Please ring the front doorbell and await further instruction. We ask all patients to wear a face covering
Please click on the below pictures for instructions of how to make a face covering.
- You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service.
- If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.
- To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.
- We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from May 2020. Read more about EPS on the NHS website
- It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
- If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.
- If you have a symptom that you are worried about, you must contact your GP Practice.
- Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.
Heart Attack Patients
- If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
- If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.
- If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.
- You can spot the symptoms of a stroke by using the FAST test:
- Face - is the face drooping / fallen on one side? Can they smile?
- Arms - can they raise both arms and keep them there?
- Speech - is it slurred?
- Time to call 999 if you see any of the above signs
- If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
- If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.
Parents of young children
- If you are worried about the health of your baby or child, please call 111.
- If it’s a serious or life-threatening emergency, call 999.
Mental Health & Wellbeing
- NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.
- If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at: www.nhs.uk/conditions/stress-anxiety-depression/
- If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.
- If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: www.nhs.uk/conditions/stress-anxiety-depression
- If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.
Learning Disability and Autism
- If you need medical help reasonable adjustments will be made so you get the right care and support.
- Your local community teams and crisis support lines are available if you are worried or anxious.
Coronavirus (COVID-19)- Information in Your Language
Further to recent changes in the Government and NHS official guidance on COVID-19, Doctors of the World UK have been updating its translated guidance in 60 languages. The updated version includes changes in social distancing rules and the new symptom of coronavirus. Please note the guidance is valid across the UK. You can find these resources on https://www.doctorsoftheworld.org.uk/coronavirus-information/
Very useful posters are available in your preferred language, covering overview, self-care & prevention as well as myth busters: https://covid19graphics.info/
Join a COVID-19 Clinical Trial (PRINCIPLE)
PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:
You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- and/or a high temperature
OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
Please go to www.tinyurl.com/marketsttrial to find out more or call the trial team on 0800 138 0880
Coronavirus (COVID-19)- Stay Home - Stay Safe - Save Lives
The NHS is under tremendous pressure, many lives are at stake. To stop spreading, please follow the advice, everyone needs to observe social distancing. STAY HOME, STAY SAFE, SAVE LIVES, if we are to have any chance.
Please read the official gov.uk guidance of how to do this: https:tinyurl.com/marketstsocialdistancing
Coronavirus (COVID-19)- Children
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message.
However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals, even if they are unwell, because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children .
If you are not sure if your child is unwell and whether they need to be seen, click here ,call 111 or contact your GP.
For information about crying babies, click here . If your child appears severely unwell and advice is not quickly available call 999 or take them to A&E, as you would in other times.
Please also click on this link for a traffic light guide COVID Advice for Parents - Children's Conditions
Coronavirus (COVID-19)- Self-isolation/Social Distancing & Shielding
If you are required to self-isolate, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).
Self isolation: This is NOT OPTIONAL, and applies to EVERYONE suspected or confirmed to have the virus, as above. NO EXCEPTIONS. Neither you nor anyone in your household are allowed to leave the property, not even to exercise or go to the shops for food. If you are running low on supplies you must arrange for a home delivery or ask a friend or neighbour to get them for you. See here for further information
If you have a temperature, even if you think you have it for another reason (e.g. tonsillitis), you must still completely self-isolate, it is not discretionary.
Shielding is a measure to protect vulnerable patients, initially for 12 weeks. Those patients will have been sent a letter directly from NHS England. See here for further information
Social distancing: Please note that this applies to EVERYONE who is not in self isolation or shielding.
- Avoid contact with anyone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home, where possible. Your employer should support you to do this.
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces
where people gather together.
- Avoid gatherings with friends and family. Keep in touch using remote technology such as
phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
Coronavirus (COVID-19)- Change to Appointments from 12th March 2020
To support efforts to minimise the spread of the Coronavirus, we are taking extra precautions to avoid any unnecessary potential exposure, to our patients and staff.
We will contact you before your appointment to see if you really need to come into the practice at all and where possible will try to meet your needs in other ways than a face to face appointment. Please help us to help you, by telling our admin team your symptoms and reason for your appointment.
As such, we will not be holding our usual walk-in clinics on Monday, Wednesday and Friday mornings and have temporarily suspended online appointment booking.
Instead, we invite everyone to start an online consultation by going to tinyurl.com/marketstweb and clicking the start an online consultation button, towards the top of the page.
Once there, you can search for your health concern and complete a simple form and we will reply to you by the end of the next working day. In some cases we are able to prescribe electronically and your medication will then be available at your chosen pharmacy.
This is the best way to reach us; however if you do not have access to the internet, we will take details of your appointment request over the telephone. Please be aware, as we are sure you can appreciate, the queues on the telephone can be lengthy due to the extra demand. Normal service will continue as soon as it is safe to do so and we thank you in advance for your patience and understanding whilst we best protect you, your family, the community and our team.
Coronavirus (COVID-19) - Stay at home if you have coronavirus symptoms
Stay at home if you have coronavirus symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new, continuous cough
- a change in your usual sense of taste or smell
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Read 111 advice about staying at home.
The NHS in Tameside & Glossop and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on www.nhs.uk/conditions/coronavirus-covid-19
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus
- you've been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Coronavirus (COVID-19) is a new illness that can affect your lungs and airways.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created Coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
NHS 111 is experiencing very high call volumes by telephone, so please use the web link, in the first instance, where possible:
https://www.nhs.uk/conditions/coronavirus-covid-19/ or www.111.nhs.uk
Visit www.111.nhs.uk or
- To Wuhan City, Hubei Province, Iran, Daegu or Cheongdo (South Korea) or specified towns in the Lombardy and Veneto regions of Northern Italy in the last 14 days (even if you do not have symptoms)
- To China, Thailand, Japan, Republic of Korea, Macau, Hong Kong, Taiwan, Singapore, Malaysia, Vietnam, Cambodia, Laos, Myanmar or Italy in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- In close contact with someone with confirmed Coronavirus
Tell 111 about any recent travel and any symptoms you have. Use the 111 service by visiting, https://111.nhs.uk/service/covid-19 (or telephone 111 if you cannot access the web - calls to the NHS 111 service are free from both landlines and mobiles, dial 1-1-1).
Do not go to a GP surgery or hospital, stay indoors and avoid close contact with other people.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Coronavirus (COVID-19) - Social Distancing
- You can also see more information on the gov.uk guidance to social distancing, by clicking here .
New clinical roles in Primary Care. #GetTheRightCare
A range of healthcare professionals work at your surgery and in the wider community, to help you get the right care when you need it.
More healthcare professionals including Clinical Pharmacists, Physiotherapists, Paramedics, Physician Associates, Mental Health Therapists and Social Prescribing Link Workers are being recruited nationally, to work alongside GPs in wider networks of practices.
Click here to download the full guide to all practice team roles.
Measles, Mumps and Rubella
Not sure if you or your family are fully protected against measles, mumps and rubella? Ask your GP practice about the MMR vaccination. Full protection requires two doses, so it’s important to check. A catch-up vaccination is also available. https://www.nhs.uk/mmr
For more information, please click here to download the NHS MMR Leaflet
Choose Well - Right Treatment, Right Place
Sometimes our urgent care services are not always used in the right way. Each year we see an increase in the number of people visiting Accident and Emergency (A&E) when they could have received the help that they needed from their Pharmacist, GP, Dentist or our Urgent Treatment Centre (including walk-in access).
In Tameside & Glossop there are a number of facilities and services available, according to your symptoms or conditions. Remember, you can call the NHS 111 service for further information, by dialling 111 or visit 111.nhs.uk. Please see a guide to getting the Right Treatment in the Right Place, in the below guide:
Right Treatment -Right Place Leaflet
Every Mind Matters - Discover small steps to look after your mental health
Search every mind matters
Child Flu Clinics: 2-3-Year-Olds
Flu season lasts until 31st March 2020 The child flu vaccination is a simple and quick spray up the nose, with no needles!
Flu can be an unpleasant illness and sometimes causes serious complications. Vaccinating your child will also help protect more vulnerable friends and family by preventing the spread of flu.
Older children are usually vaccinated at School through the School Programme.
Please speak to a receptionist to book-in.
Please see enclosed leaflet for more information
Child Flu Information
Flu Vaccinations- (At-Risk adults aged 18-64)
We have now received a further delivery of vaccine so we are inviting all eligible patients, who will have already received an invitation, to pop-in, during our normal opening hours, from Monday 4th November, without an appointment and we will arrange this.
Patients aged 65 or over, can also call-in, at any time, and a member of the healthcare team will give you, your flu vaccination
Workforce Team of the Year Award - Group Consultations
On 25th September 2019, Dr Ramachandra and Nurse Margaret Baker, attended the Nursing Times Workforce Summit & Awards, in London as part of the Greater Manchester Health & Social Care Partnership with the Experience Led Care Team, who were nominated for the Workforce Team of the Year award.
It gives us great pleasure to announce that we won the award for Workforce Team of the Year - Supporting retention of the primary care workforce by implementing group consultations to support long term condition care.
We are delighted to have received recognition as a surgery forging ahead with Group Consultation in Tameside & Glossop as part of the Greater Manchester team award. Well done to everyone involved, we will continue to offer more group consultations – Please scroll down to our Group Consultations news article, for more information,
Breaking up is never easy but remember, it's not you, it's them! Join in with the thousands of others dumping smoking for 28 days this October.
Now explore the free support options to help you stay strong. There's something for everyone, so what's stopping you?
Market Street leads the way in Online Consultations
As you may probably be aware, we have been offering Online Consultations for around 2 years. Dr Ashwin Ramachandra’s feedback was published in a Tameside & Glossop CCG article, explaining the benefits and our experiences. We are also being visited by NHSX, the new innovative unit that will take forward digital transformation in the NHS, allowing patient and staff to benefit from the latest digital systems and technology. NHSX are going to look at how we run our online consultation service and hear about patients’ feedback where they have used this.
To read the article published within Tameside and Glossop CCG please click on the attachment
To find out more about NHSX, please visit: https://www.gov.uk/government/news/nhsx-new-joint-organisation-for-digital-data-and-technology
To try our online consultation service, please go to our home page , and click the orange button. You can start an online consultation with our GPs 24 hours a day, 7 days a week, 365 days a year and will receive a reply by the end of the next working day. On some occasions, you may not even have to come into the surgery at all and can collect your prescription at your preferred pharmacy, electronically.
Group Consultations have launched at Market Street!
On 4th July 2019 Market Street launched its first Group Consultation. We are the first practice in Tameside & Glossop to pilot this.
Group consultations - also called shared medical appointments, group medical appointments, group appointments - are one to one medical appointments delivered by a clinician to a group of patients with similar health issues in a supportive group setting. They replace routine one to one appointments. In group consultations, clinicians see up to twelve patients in 40-60 minute group slot. Working this way potentially doubles clinician capacity, and systematises follow up. Group consultations can also be used for unplanned, one-off urgent care. ‘Shared Group Consultations’ involve a specialist consulting with up to 12 patients with a primary care clinicians present. They provide a powerful way to integrate primary and specialist care, build relationships and increase clinician’s clinical knowledge.
Our first session was for pre-diabetes and was extremely popular with the ten patients who attended. We will be planning and running more of these very soon, tackling other health needs and areas. Many thanks to everyone who made this such a success.
Our second session with this pre-diabetes group revealed some astounding results where the group had improved their vital blood test statistics and health - This is the power of the group dynamic! Well done to all!
We have now held many more Group Consultations including respiratory groups, with more health improvement topics planned for the future.
If you would like to know more about our group consultations including to enquire about taking part, please speak to your Market Street Health Professional
Men - Is it time to talk?
Find a safe and confidential space that offers you (males 18+) the opportunity to talk about anything that matters - free from advice, judgement and any form of time or money commitment.
The only requirement is your desire to make progress.
Mentell is a self-help process, for men, based on 7 guiding principals that offer all men the opportunity to work through any personal issues in a safe and supportive way.
Mentell is set up in the form of a male peer to peer, support group (circles).
The purpose of Mentell is to give men the opportunity to access space within themselves to process and heal any form of mental and/or emotional suffering.
Circles work best for those who are willing to start making changes in their lives, however small that change might seem.
Ashton Walk-in Centre has moved to Tameside Hospital
From Monday 29th April 2019, access to urgent treatment in Tameside & Glossop is improving. A new Urgent Treatment Centre (UTC) will open on the Tameside Hospital site. This will provide an enhanced offer for people with a condition that needs prompt medical help to avoid it deteriorating, but is not life-threatening..
The Urgent Treatment Centre (UTC) is not a like for like replacement of the Walk In Centre (WIC) at Ashton Primary Care Centre, it is a new, broader and better offer. Being located on the hospital site means the Urgent Treatment Centre (UTC) has direct and prompt access to urgent diagnostics or other hospital services. Staff at the Urgent Treatment Centre (UTC) will ensure that any patient presenting is treated by the right professional – whether that be identified as an urgent or emergency need.
Open 7 days a week from 9:00 am to 9:00 pm
For more information please click here
NHS App now Live for Market Street Medical Practice
NHS App - The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
Tameside and Glossop practices are now connected to the NHS App and are some of the first practices in Greater Manchester to have been connected. All Patient online services can be accessed on the new NHS App. Visit your App Store or Google Play and search NHS App
Cervical Cancer Screening
Public Health England (PHE) will be launching a new national Cervical Screening Campaign at the beginning of March 2019 to help increase participation in the programme.
Nationally coverage is at a 20 year low, and whilst within Greater Manchester we are carrying out more smear tests than ever before, with the growth in the population and the significant variation in coverage across Local Authority/CCG areas and between GP practices, we know we still have work to do to ensure as many women as possible can access cervical screening.
In addition to the national PHE campaign, Greater Manchester Health and Social Care Partnership (GMHSCP) will be amplifying the national campaign. The amplification will be supported by very brief advice delivered in pharmacies across GM as part of the healthy living pharmacy framework from 1 – 31 March 2019.
Improving detection of Atrial Fibrillation with newly approved technology
Over one million people have been diagnosed with Atrial Fibrillation (AF) in the UK alone, however experts estimate that at least a third of people don’t even know they have it.
In Tameside and Glossop there are approximately 4,522 people who have been diagnosed and around 432 people have a stroke per year, of which 69 were related to having AF (SSNAP Data 2017).
An easy and effective way to detect the identification and management of AF is by using a AliveCor Kadia device, an exciting, innovative piece of technology funded by Health Innovation Manchester.
Many GP practices in Tameside and Glossop are utilising the device for patients with suspected AF by integrating its use in to new patient checks, appointments and clinics, and of patients with a long-term health condition or who are experiencing palpitations; breathlessness/dyspnoea; syncope/ dizziness; chest discomfort and stroke/transient ischaemic attack.
AF is a common heart condition which causes an irregular and often abnormally fast heart rate. Having AF can increase your risk of a blood clot forming inside the heart. If the clot travels to the brain, it can lead to a stroke.
Ask your health professional whether you would benefit from a pulse check. Upon detection of AF, your health professional will develop a treatment plan for you and you should be reviewed annually.
Dr Ashwin Ramachandra, NHS Tameside and Glossop Clinical Commissioning Group Governing Body GP member for Living Well, said: “The use of the AliveCor device can support the detection of Atrial Fibrillation. In many cases a simple pulse check can give you a good indication of whether you have the disease, then your GP will request a more detailed ECG before a diagnosis can be made.”
Ingrid Brindle, Patient Neighbourhood Group Chair, from Hyde shares her experience of AF and would encourage anyone to get a pulse check. She said: “I’m really pleased that many surgeries in Tameside and Glossop are now using the Alive Cor device which can help the detection of AF as having an arrhythmia attack can be very frightening!
“It happened to me several times in the middle of the night. I would be sitting up in bed with my heart pounding, feeling sick and dizzy, needing to go to the bathroom and short of breath. I was never sure whether to call an ambulance. In my case, AF was very irregular so when I visited the doctor the next day I would be examined thoroughly but of course, there would be no evidence of what had happened.”
Ingrid is very passionate about raising awareness of AF and is working with GP surgeries to keep awareness high.
Keep Antibiotics Working
Taking antibiotics encourages harmful bacteria that live inside you to become resistant. More and more bacteria are becoming resistant to available antibiotics, limiting the options available to clinicians. Using antibiotics when you don’t need them, for everyday illnesses, may mean they no longer work when you really need them.
Whilst antibiotics are vital for treating many infections, there is evidence that antibiotics are often used when they are not needed, for example, for viral infections such as colds or flu where they are not effective or for illnesses that can get better by themselves.
Research has shown that this is, at least in part, due to patients expecting antibiotics, without understanding that they may not be effective for their illness. The ‘Keep Antibiotics Working’ campaign, therefore, aims to reduce patient expectations for antibiotics.
The campaign key messages are:
- Taking antibiotics when you don’t need them puts you and your family at risk.
- Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them.
- Always take your doctor’s advice on antibiotics
Care Quality Commision Inspection - Rated GOOD Across all Areas
We are excited to announce the results of our Care Quality Commission (CQC) inspection, held on 19th June 2018. We were rated GOOD across all areas, with particular praise given to innovations such as our eConsultation Service.
A massive thank you to all patients, service users and colleagues and we will continue to innovate and care for all of our patients, with excellence. You can access the report published here.
Alzheimer's Society - Thursday 14th June 2018 - £85.00 Raised - Thank you!
Thank you to those who joined us on Thursday 14th June and supported the Alzheimer's Society Cupcake Day . We are pleased to announce we raised a total of £85.00!
The difference a Cupcake Day makes
Dementia devastates lives. In the UK, someone develops dementia every three minutes, and there is currently no cure. But together we will beat it, dementia will not win.
Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Dedicated Cupcakers like you have raised £1.4 million since 2016 and this year we can raise even more together! Please come and purchase a cupcake. All proceeds go to the Alzheimer's Society.
Contact our GPs online 24 hours per day, 7 days a week, 365 days of the year.
Did you know, you can now start a consultation with our GPs online and will receive a response by the end of the next working day?
You can obtain medical advice at the click of a button, right from our website homepage. Just click the link to contact our doctors online.
Here you will be able to learn more about your condition and contact your GP via a form, this will allow the GP to decide upon the most appropriate treatment options for you and you will receive a response by the end of the next working day.
You will also be able to request test results and extensions to fit notes. In some instances, you may not need to come in for a face-to-face appointment at all.
More information can be found on the home page and in the practice.
Pride in Practice - Market Street Medical Practice Gets the Gold!
We are pleased to announce that our surgery has recently achieved the Pride In Practice Gold Award to celebrate our dedication to delivering an excellent service to all patients.
Pride in Practice is a quality assurance support service that strengthens and develops our relationship with lesbian, gay, bisexual and trans (LGBT) patients within our local community.
Endorsed by The Royal College of GP’s, Pride in Practice is a support package that enables us to effectively and confidently meet the needs of our LGBT patients. It supports us in meeting the requirements of our Clinical Commissioning Group, the Care Quality Commission and other bodies we work with. Pride in Practice evidences our commitment to and compliance with the General Medical Council Good Practice Guidelines and the Equality Act 2010.
The Pride in Practice award demonstrates our practice’s commitment and dedication to ensuring a fully inclusive patient-centred service.
KEEPING APPOINTMENTS - Easy ways for you to CANCEL
We have recently noticed an increase in the number of patients not attending their appointments. Per week there are around 40 appointments wasted due to non-attendance. This is an equivalent of at least 6.5 hours, per week!
Please, can you ensure that you give a minimum of 24hrs notice for an appointment that you no longer need, so we can ensure the effective use of our clinical resources and allow us to give these appointments to other patients who need them.
We have now made it easier than ever for you to let us know that you do not need your appointment, you can either:
- Call us on 0161 371 6188 - Press 0 - There is no need to wait in the queue for a call handler to answer, you can beat the queue and leave us a message!
- Reply back to your text message appointment reminder with the word CANCEL
If you are not receiving appointment reminders to your mobile, please check that we have your latest, up-to-date phone number, or complete a short web form by clicking here